May 16Understanding the Pulse of Your Customer: The Power of Relationships in the Age of AIIn the fast-paced world of business, where technology continues to advance at an unprecedented rate, it’s essential not to lose sight of the human element. While artificial intelligence (AI) can provide us with a wealth of information and predictive capabilities, it cannot replace the power of genuine human connections. In…3 min read3 min read
Mar 2, 2022Where’s your voice?As with many of my posts, this one also starts with a reference to early childhood. Remember in “The Little Mermaid,” when Ursula takes Arielle’s voice? What happens next…”crickets”….she can’t speak and communicate efficiently, “duh.” …2 min read2 min read
Mar 2, 2022Define the RelationshipThe other day I was cleaning the dishes after a lovely dinner of homemade meatballs with spaghetti and a glass of crisp red wine, bon appétit. While performing my tedious nightly ritual of dish duty, I am being peppered with questions from my 5-year-old sitting next to me: Where does…3 min read3 min read
Feb 14, 2022Unraveling our role as CSM’sAs CSMs our job has always been divided into two methodologies: customer facing interaction and internally documenting. An easy analogy to compare would be IP networking, internal would be RFC1918 while customer interaction is the public internet. The public internet is the wild wild west that we reign with professionalism…3 min read3 min read
Feb 14, 2022Set up the PlaybookHow are you setting up your customer for success? My 9 month old daughter is in her infancy progressing through the crawl, walk, run methodology. She is at step numero uno in the three step process. Nonetheless, I am thoroughly amazed and in horror of her determination. I watch as…2 min read2 min read
Feb 14, 2022Impressions of /WSBIt was 5am, my daughter of 5 months realized she was awake after a restful 3 hours of sleep. She knew she would be going back to sleep shortly, and I drew the short straw for the morning shift. Made myself a cup of joe and we played. She became…3 min read3 min read
Dec 20, 2021The gift of an Ironman70.3The palm tree’s covered in bright multi-colored LED lights, Christmas’s Santas illuminated with his reindeer guiding his path and unusually warm temperatures are what greeted the “Wolfpack” as we journeyed to Haines City, FL for our Ironman70.3. This would be our first 70.3 race for each of us and although…3 min read3 min read
Jun 22, 2021Avoid Hotel CaliforniaI find cloud economics intriguing. It’s new, yet old school (time-sharing of yesteryear — https://en.wikipedia.org/wiki/Time-sharing). Today, economics are driving the growth engine of companies, as they can start small with a small budget and build something magical. The average lifespan of a company on the S&P 500 is shrinking. “In…2 min read2 min read
Feb 1, 2021Testing the theory: the value of trying“How does one set a custom boot partition to leverage for every provision or OS reload in SoftLayer?” These are the kind of questions I LOVE! The question is specific and direct, but technically nuanced enough that will make tracking down the answer tricky. This is not a question asked…3 min read3 min read
Jan 21, 2021Developing Customer SuccessIt’s crazy to think the internal combustion engine was invented just 160 years ago and the mobile phone was developed just under 40 years ago. We’ve evolved into iPhone carrying; Siri asking, walking microchips that drive batteries around town. The verdict isn’t out on whether this is positive for mankind…Customer Success3 min readCustomer Success3 min read
